Privacy Policy

This policy explains what data HelpZeno (the "Service"), operated by KungFu Apps Limited ("we", "us"), collects when you run a Project on it, how we use it, and who we share it with.

1. Data we collect

For each Project: a name and billing email. Through the API, we store ticket content and attachments submitted by your end users, along with the X-User-Id identifier you pass in to attribute a ticket to one of your end users — we don't collect any other information about that end user directly. We also keep technical logs: request/response records for outbound webhooks, and standard application logs (errors, API activity) needed to operate and secure the Service.

2. How we use it

To provide the Service: routing and storing tickets, delivering webhooks, and running your project portal. If a ticket is translated, its text is sent to OpenRouter to produce the translation. Billing email and subscription data are used to process payments through Stripe and to contact you about your Project.

3. Third parties

We share data with a small number of processors, only as needed to run the Service: Stripe for payment processing on paid plans, OpenRouter for optional LLM-based ticket translation, and our transactional email provider for account and password-reset email. We don't sell data or share it for advertising.

4. Retention and deletion

Ticket content, attachments, and webhook logs are kept for as long as the Project stays active. If you close a Project or want your data removed sooner, contact us at info@helpzeno.com and we'll delete it.

5. Cookies

We use a single session cookie to keep you logged in to the project portal. We don't use advertising cookies or third-party analytics/tracking scripts.

6. Contact

Questions about this policy or your data: info@helpzeno.com.