Terms of Service

These Terms govern access to and use of HelpZeno (the "Service"), operated by KungFu Apps Limited ("we", "us"). By creating a Project or using the API, you agree to these Terms.

1. The Service

HelpZeno is a support-ticket backend: a REST API, an project portal for your team, and outbound webhooks. Each Project is a separate tenant with its own API key, data, and subscription.

2. Accounts and API keys

You are responsible for keeping your Project's API key confidential and for all activity under it. Rotate a key immediately if you suspect it has leaked — the project portal's "Regenerate API key" action invalidates the old one instantly.

3. Plans and billing

Paid plans are billed as recurring subscriptions through Stripe, or activated via a one-time activation key issued by us. Prices shown on the pricing page are informational; the amount actually charged is the Stripe Price configured for that plan at checkout time.

See our Refund policy for cancellations and refunds.

4. Acceptable use

You won't use the Service to store or transmit unlawful content, attempt to breach its security, or exceed your plan's rate/ticket limits by automated abuse.

5. Data

You retain ownership of ticket content and attachments submitted through your Project. We process it solely to provide the Service. See our Privacy Policy for what we collect and how it's used.

6. Termination

Either party may stop using/providing the Service at any time. We may suspend a Project that violates Section 4 or has a failed/expired subscription.

7. Disclaimer & liability

The Service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential damages arising from its use.

8. Contact

Questions about these Terms: info@helpzeno.com.

Legal address:
RM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG HONG KONG